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Terms & Conditions

If you have any questions please contact us.


These terms and conditions apply to the website www.johntitcombe.co.uk, its contents and products, they do not apply to other websites owned or run by John Titcombe Ltd.

The use of this website means that you are agreeing to accept the terms and conditions of use. These terms and conditions can be printed out by selecting print from the file menu of your browser.

  • “We” and “us” means John Titcombe Ltd
  • “You” means the person using the website
  • The “website” means www.johntitcombe.co.uk
  • Titcombe Bespoke means John Titcombe LTD

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian.

Any product with a price marked at 0.00 is an example or is out of stock – it is not a product which you can purchase and we are unable to produce this product

Under no circumstances shall John Titcombe Ltd be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.

All of the designs displayed on www.johntitcombe.co.uk are the company’s intellectual property and are automatically protected under design right. This means that the use of these designs for any purpose without our written permission would be an infringement of UK Patent Law.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. Images or content from this website may be printed out for legitimate use relating to the company.

The images on the site are for informational purposes only and are automatically protected under UK copyright law.

Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages.

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.

Very occasionally information displayed on our site may be incorrect due to system errors. We will of course make every effort to avoid errors but if they do occur we will not honour inaccurate or erroneous prices.

Our prices may be subject to change without notice.

Gift vouchers are not redeemable for cash and are not transferable. John Titcombe Ltd is not responsible for lost of stolen gift vouchers.

Gift vouchers are redeemable only at our Clifton Village and Cirencester stores.

Shipments dispatched remain our responsibility until received by the recipient. John Titcombe Ltd is not responsible for jewellery where delivery has been attempted but no signature was obtained by the delivery company.

Damaged or tampered shipments must have the word ‘DAMAGED’ written by the receiving person on the delivery agent’s paperwork. Failure to do this will result in the shipment becoming uninsured and John Titcombe Ltd cannot accept responsibility for this.

Jewellery shipped abroard may be liable to tax or duty charges applied by the recipient’s country’s customs. This is out of John Titcombe Ltd’s control and is something they cannot accept responsiblity for.

Jewellery returned remains the responsibility of the customer until received back by John Titcombe Ltd together with the appropriate paperwork and packaging (see delivery information for more information).

Jewellery is not guaranteed for delivery on Saturday unless specially arranged and John Titcombe Ltd is not responsible for any loss or claim resulting from this fact.

Due to health and safety legislation earrings cannot be returned.

Purchases made in either of our shops can be exchanged or returned for a voucher of the same value. Please see the relevant returns policy.